In queueing theory, a discipline within the mathematical theory of probability, a heavy traffic approximation (sometimes heavy traffic limit theorem or diffusion approximation) is the matching of a queueing model with a diffusion process under some limiting conditions on the model's parameters. The first such result was published by John Kingman who showed that when the utilisation parameter of an M/M/1 queue is near 1 a scaled version of the queue length process can be accurately approximated by a reflected Brownian motion.
Heavy traffic approximations are typically stated for the process X(t) describing the number of customers in the system at time t. They are arrived at by considering the model under the limiting values of some model parameters and therefore for the result to be finite the model must be rescaled by a factor n, denoted
and the limit of this process is considered as n → ∞.
There are three classes of regime under which such approximations are generally considered.
Theorem 1. Consider a sequence of G/G/1 queues indexed by .
For queue
let denote the random inter-arrival time, denote the random service time; let denote the traffic intensity with and ; let denote the waiting time in queue for a customer in steady state; Let and