Eyewitness memory is a person's episodic memory for a crime or other dramatic event that he or she has witnessed. Eyewitness testimony is often relied upon in the judicial system. It can also refer to an individual's memory for a face, where they are required to remember the face of their perpetrator, for example. However, the accuracy of eyewitness memories is sometimes questioned because there are many factors that can act during encoding and retrieval of the witnessed event which may adversely affect the creation and maintenance of the memory for the event. Experts have found evidence to suggest that eyewitness memory is fallible. It has long been speculated that mistaken eyewitness identification plays a major role in the wrongful conviction of innocent individuals. A growing body of research now supports this speculation, indicating that mistaken eyewitness identification is responsible for more convictions of the innocent than all other factors combined. The Innocence Project determined that 75% of the 239 DNA exoneration cases had occurred due to inaccurate eyewitness testimony. It is important to inform the public about the flawed nature of eyewitness memory and the difficulties relating to its use in the criminal justice system so that eyewitness accounts are not viewed as the absolute truth.
People struggle to identify faces in person or from photos, a difficulty arising from the encoding of faces. When participants were given a basic memory test from an array of photos or a lineup, they struggled to accurately identify the images and had low recognition. This finding provides a starting point for estimating the accuracy of eyewitnesses' identification of others involved in a traumatic event. It can only get more challenging for a person to accurately encode a face when they are experiencing a traumatic event. Because courts rely on eyewitness facial recognition, it is important to acknowledge that identification is not always accurate. Face-specific cognitive and neural processes show contributions to holistic processing and recognition in the episodic memories of eyewitnesses. Unreliability of eyewitness identifications may be a result of mismatching between how faces are holistically processed and how composite systems retrieve features in faces during an event.