Enterprise information management

Enterprise Information Management (EIM) is a particular field of interest within information technology. It specializes in finding solutions for optimal use of information within organizations, for instance to support decision-making processes or day-to-day operations that require the availability of knowledge. It tries to overcome traditional IT-related barriers to managing information at an enterprise level.

Enterprise information management combines Enterprise Content Management (ECM), Business Process Management (BPM), Customer Experience Management (CEM), and Business Intelligence (BI). Enterprise information management takes these two approaches to managing information one step further, in that it approaches information management from an enterprise perspective. Where BI and ECM respectively manage structured and unstructured information, EIM does not make this "technical" distinction. It approaches the management of information from the perspective of enterprise information strategy, based on the needs of information workers. ECM and BI in a sense choose a denominationalised approach, since they only cover part of the information within an organization. This results in a lack of available information during decision-making processes, market analysis, or procedure definition.

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