EFQM Excellence Model

The EFQM Excellence Model is a non-prescriptive business excellence framework for organizational management, promoted by European Foundation for Quality Management (EFQM) and designed for helping organizations to become more competitive.

Regardless of sector, size, structure or maturity, organizations need to establish appropriate management systems in order to be successful. The EFQM Excellence Model is a tool to help organizations do this by measuring where they are on the path to excellence, helping them understand the gaps, and stimulating solutions.

A number of research studies have investigated the correlation between the adoption of holistic models such as the EFQM Excellence Model, and improved organizational results. The majority of such studies show a positive linkage. One of the most comprehensive of these was carried out by Vinod Singhal of the Georgia Institute of Technology and Kevin Hendricks of the College of William and Mary.

The EFQM Model provides a framework allowing organisations to determine their current “level of excellence” and where they need to improve their efforts. The model also helps to ensure that business decisions incorporate the needs of all stakeholders and are aligned with the organisation’s objectives.

The EFQM Model acts as a common reference. It provides its users with a set of performance improvement tools in order for them to achieve and sustain business success. The model is regularly reviewed to incorporate new ideas, concepts and learning. The last revision was published in 2013.

The EFQM Model is used to get a complete view of the organizational performance and to understand the relations of cause and effects between what organisations do and the results they get.

The model consists of 3 components:

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