Consumers' Institute of New Zealand

Consumer NZ, previously known as Consumers' Institute of New Zealand, is an organization that covers a wide range of activities relating to consumer protection and information. Its work includes comparative tests and surveys of consumer goods and services, research into and advice on financial, food, health, safety, welfare and environmental matters, representation at parliamentary committees and public enquiries and an interest in consumer education and complaints advisory work.

The Consumers’ Council was established in 1959 ‘to protect and promote the interest of consumers of goods and services’. In 1963 the name Consumers Institute was adopted and in 1967 it became a separate government funded entity. In 1986 the Ministry of Consumer Affairs was established and the Consumers Institute lost its special legal protection and government funding. The Consumers Institute became an incorporated society funded by members’ subscriptions in 1989 and in 2007 the Consumers’ Institute was renamed Consumer NZ.

In 2016 the organisation had over 100,000 members and supporters.

The Minister of Consumer Affairs (New Zealand) has cited Consumer NZ as a source of guidance for consumers wanting to understand the Consumer Guarantees Act. With the Ministry of Consumer Affairs (New Zealand), Consumer NZ manages Powerswitch, which is a project to assist consumers in evaluating the costs of consuming electricity.

Consumer commissions independent laboratories to carry out product tests. Consumer does not accept free goods for testing or sponsorship. The magazine is completely independent and has no ties with any commercial firm or organisation. Their membership of Consumers International means they benefit from an exchange of information with consumer organisations around the world.

The organization does not permit any marketer to use its test results to promote their products.

The organization has been criticized for emphasizing shortcomings in nursing homes, with health care workers saying that Consumers NZ demands more from health care services than it is reasonable to expect.

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