Concierge
A concierge (French pronunciation: [kɔ̃sjɛʁʒ]) is an employee of an apartment building, hotel, or office building.
The concierge serves guests of an apartment building, hotel, or office building with duties similar to those of a receptionist. The position can also be maintained by a security guard over the late night shift. A similar position, known as the portero, exists in Spanish-speaking regions. In medieval times, the concierge was an officer of the king who was charged with executing justice, with the help of his bailiffs. Later on in the 18th century, the concierge was a high official of the kingdom, appointed by the king to maintain order and oversee the police and prisoner records.
In 19th-century and early 20th-century apartment buildings, particularly in Paris, the concierge often had a small apartment on the ground floor, called la loge, and was able to monitor all comings and goings. However, such settings are now extremely rare; most concierges in small or middle-sized buildings have been replaced by the part-time services of door-staff. Some larger apartment buildings or groups of buildings retain the use of concierges. The concierge may, for instance, keep the mail of absented dwellers, be entrusted with the apartment keys to deal with emergencies when residents are absent, provide information to residents and guests, provide access control, enforce rules, and act as a go-between for residents and management when management is not on-site.
A modern concierge may also serve as a lifestyle manager, like a secretary or an adjutant.
In hotels or resorts, a concierge assists guests by performing various tasks such as making restaurant reservations, booking hotels, arranging for spa services, recommending night life hot spots, booking transportation (like taxi, limousines, airplanes, boats, etc.), coordinating porter service (luggage assistance request), procuring of tickets to special events, and assisting with various travel arrangements and tours of local attractions. Concierge also assist with sending and receiving parcels.
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