Concentrix
| Outsourcing | |
| Industry | Business services |
| Founded | 1983 |
| Headquarters | Fremont, CA, United States |
|
Number of locations
|
125+ |
|
Area served
|
Worldwide |
|
Key people
|
Chris Caldwell (CEO) |
| Owner | Synnex |
|
Number of employees
|
100,000+ |
| Website | http://www.concentrix.com |
Concentrix, a wholly owned subsidiary of SYNNEX Corporation (NYSE: SNX)since 2006, is a leading business services company. Its parent, SYNNEX sits at number 212 on the Fortune 500 listing. Concentrix is headquartered in Fremont, CA. Concentrix has over 100,000 staff that deliver solutions and services in 40+ languages from over 125+ delivery centers on six continents, Concentrix is in 10 industries: Automotive, Banking and Financial Services, Consumer Electronics, Energy and Public Sector, Healthcare Services, Insurance, Media and Communications, Retail and eCommerce, Technology, and Travel, Transportation and Tourism.
Although Concentrix was founded in 1991, its heritage can be traced back to 1973 to its insurance administration business solutions and services which were acquired in 2013 by Concentrix from IBM. Concentrix has grown through multiple acquisitions bringing on board eight companies since 2006. Two of the acquisitions that are especially notable include the IBM Worldwide Customer Care Services Business and the Minacs Group Pte.
With this asset purchase agreement on Sep 12, 2013, SYNNEX paid a purchase price of $505 million, consisting of approximately $430 million in cash and $75 million in SYNNEX common stock. Concentrix added 45,000 employees. The acquisition included adding over 300 clients delivering services in more than 40 languages through 50 delivery centers on six continents.
On Aug 2, 2016 SYNNEX announced completion of the acquisition of The Minacs Group Pte with closure on Sept 1, 2016. Concentrix added 20,000 staff across 35 global offices and brought expertise in marketing optimization, Internet of Things (IoT) and additional analytics capabilities.
Concentrix has a global footprint in contact center outsourcing business. Its customer service solutions include core business processes in the following areas:
Customized business services for Telecommunications, Media and Utilities, Banking, Retail, Travel and Leisure, Healthcare and Insurance, Industrial and Technology, and the Public Sector.
Includes Voice of the Customer Analytics (VOCA) for unstructured content analysis, performance scorecards, call centre analytics, call volume forecasting, operational analytics, agent optimization; IVR analytics; web analytics customer life time value, revenue enhancement, and other analytics capabilities..
Voice, self-service, Interactive Voice Response (IVR), SMS, chat, mobile & smartphone support, web & social media, mail, fax and face-to-face integration (branch/store/office)
Technical support, help desk, product activation, warranty service, service scheduling, and field support.
Lead generation, customer inquiry, promotions, multi-channel sales, product inquiry and demonstration, up-sell and cross-sell, negotiate and close, win-backs business-to-business sales support, and outbound notification.
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Wikipedia