Common Service Centers

(CSC) (Hindi: सर्व सेवा केंद्र) are multiple-services-single-point model for providing facilities for multiple transactions at a single geographical location. The main purpose of these centres is to provide a physical facility for delivery of e-Services of the Government of India to the rural and remote locations where availability of computers and Internet is currently negligible or mostly absent. The introduction of eGovernance on a massive scale is part of the Common Minimum Programme (CMP) of the UPA-II (2009-2014) government of India. The CSC project, which forms a strategic component of the National eGovernance Plan was approved in September 2006. It is also one of the approved projects under the Integrated Mission Mode Projects of the National eGovernance Plan.

Officially, the objectives of the CSC have been stated as follows:

Through collaborative framework, the objective of CSC is to integrate the twin goals of profit making and social services, into a sustainable business model for achieving rapid socio-economic change in rural India.

It is envisaged that G2Cservices may take longer to be operational, hence the SCAs(Service Centre Agencies) are to be provided support in the form of “Guaranteed Provision of Revenue from Governmental Services” over a period of four years, once the CSCs are certified as operational by the SDA(State Designed Agency). The amount of revenue support is proposed to be 33.33% of the normative value which works out to Rs. 3304/- per CSC per month. This support is to be shared by the Union and State Governments in equal ratio. However, the exact amount of support is to be arrived at through a ‘price discovery mechanism’ discovered through bids (not to exceed 50% of the normative value).

The following types of services are expected to be provided at the CSCs:

The project governance would have a 3-tier implementation framework involving the following stakeholders:

The Project Components of the CSC consist primarily of Content & Services, Technology, Connectivity, Capacity Building and Business Model.

Required CSC Infrastructure shall be as-

Room/Building having place of 100-150 Sq. Ft.

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