Common-use self-service

Common-use self-service or CUSS is a shared kiosk offering airport check-in to passengers without the need for ground staff. The CUSS can be used by several participating airlines in a single terminal.

The first major installation of CUSS for multiple airlines was launched in 2003 in a cooperative project between LAS McCarran Airport, ARINC and twelve participating airlines. By the end of 2008, CUSS had been implemented at more than 100 airports globally.

Passengers can enjoy easier and faster passage through the airport, due to less queues. Furthermore, CUSS kiosks can be located throughout the airport, ranging from car parks to transit areas, thus cutting down airport crowds.

Economically, CUSS reduces the labour cost of ground staff required by manual check-in. With the introduction of CUSS, the check-in area at the airport can be reduced to enable more retail outlets, or entertainment facilities. Based on IATA studies, a 40% market penetration of self-service check-in will save $US1 billion per year.

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