Association of Residential Letting Agents

The Association of Residential Letting Agents (ARLA) is a professional body for individuals working in residential property lettings and management in the United Kingdom.

ARLA was formed in 1981 and grew particularly as the private rented sector grew over the past 10 years. It a professional and regulatory body solely concerned with residential letting agents in the UK and is a part of the National Federation of Property Professionals (NFOPP).

ARLA has c. 3,500 member offices throughout the UK ranging from small individual business to companies with a number of branches throughout the country. Membership is achieved only by agents who demonstrate that they have a thorough knowledge of their profession and that they conduct their business according to current best management practice. Members of ARLA must follow a Code of Conduct.

The Association has its own complaints and disciplinary procedures so that any dispute is dealt with efficiently and fairly. Where necessary, suitable sanctions are imposed on the member.

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