Aristide Boucicaut
Aristide Boucicaut (French pronunciation: [aʁistid busiˈko]; July 14, 1810 – December 26, 1877) was a French entrepreneur who created Le Bon Marché, the first modern department store.
Born in Bellême, in the Orne department on 14 July 1810, Boucicaut was the son of the owner of a small shop that sold fabrics, ribbons and other items for a woman's wardrobe. He worked in the family shop, then, at the age of 18, as a street vendor selling fabrics. In 1834 he moved to Paris and went to work in a novelty store on rue de Bac, the Petit Saint-Thomas, which sold women's clothing, hats, fabrics and other items. He began as a salesperson of shawls, but because of his diligence was soon promoted to head of the department.
He met his future wife, Marguerite Guérin, who was working at a nearby creamery where Boucicaut had his coffee each morning. She was born on 3 January 1816 in Verjux, in the Sâone and Marne Department. Her mother had been abandoned by her father when she was born, and she moved to Paria and became a laundress before she worked at the creamery. Boucicault's family objected to a marriage, so she and Boucicaut began to live together in 1836, and had one child born in 1839. They were married in 1848.
In 1848, the Petit Saint-Thomas closed. Boucicaut had made the acquaintance of Paul Videau, who owned a nearby variety store called Au Bon Marché Videau. He became Videau's partner, and put his new novel ideas of marketing to work; buying in bulk and selling with very low profit margins; fixed prices; allowing the customers to browse and touch the clothing; seasonal sales; reduced prices on selected items, elaborate window displays, and newspaper advertising. VIdeau was not comfortable with Boucicault's flamboyant style of salesmanship, and on 31 January 1851 he sold his share of the store to Boucicaut. Between 1852 and 1860, by a combination of deft pricing, public relations and customer service, Boucicaut increased the sales of the store from 500,000 francs to 5 million francs.
Boucicaut introduced a number of marketing innovations; a reading room for husbands while their wives shopped; prizes and entertainment for children; the first mail-order catalog, in 1867; and seasonal sales, including the "white sale", designed to sell sheets and bedding in the winter when sales were slow. Boucicaut also introduced several social innovations for his employees, about half of whom were women. Dormitory housing was provided for the unmarried women employees in rooms on the upper floors of the store. He provided a career track for advancement, from second salesperson to chief of counter to department manager. He established a fund, taken from store profits, to help employees who were sick, and offered pensions to employees who had worked in the store for twenty years.
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