Apple Support

AppleCare is Apple's brand name for extended warranty and technical support plans for their devices. Apple hardware normally has a one-year limited warranty and includes 90 days of technical support by telephone. Customers can obtain extended warranty coverage and technical support, which extends the length and expands the scope of coverage, by buying an AppleCare plan. The AppleCare Protection Plan is available for many Apple products including Mac computers and displays, iPhones and iPads, Apple Watches, and Apple TV. AppleCare plans include Apple software associated with the covered hardware. Customers can also buy additional support and training through AppleCare.

Every Apple TV, Apple Watch, iPad, iPhone, iPod, and Mac and display comes with complimentary telephone technical support and a limited warranty from Apple. The AppleCare Protection Plan and AppleCare+ extends the service coverage and provides one-stop service and support from Apple experts.

The AppleCare Protection Plan is sold by Apple and its authorized resellers. It is available as an add-on purchase with every major piece of Apple hardware, including smaller devices and accessories, as long as the original Apple hardware warranty is active. However, in territories where the product is branded 'AppleCare+,' the plan must be purchased within 60 days of any iPhone or iPad model purchase.

For all hardware devices, following the included 90-day telephone/Internet support and one-year hardware warranty, buying the AppleCare Protection Plan for a MacBook computer or a separate AppleCare Protection Plan for Apple displays extends both support and hardware to three years. Additionally, buying AppleCare+ for iPods and other iOS devices can extend both support and hardware to two years. Extended coverage under the Protection Plan is available for the Apple Watch for either two or three years, depending on the particular model of the device. The AppleCare Protection Plan extends the complimentary 90-day coverage to three years from the original device purchase date for Mac or Apple displays and two years from the given device's purchase date for iPads, iPhones, iPods, or Apple TV devices.

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