Act! CRM
 |
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| Developer(s) | Swiftpage |
|---|---|
| Initial release | April 1, 1987 |
| Stable release |
Act! 18.2 – July 2016
|
| Operating system | Microsoft Windows |
| Platform | • Microsoft SQL Server • .NET Framework |
| Available in | English, French, German |
| Type | • CRM software • Contact management software |
| License | Proprietary |
| Website | act |
Act! (previously known as Sage ACT! 2010–2013) is a customer relationship management (CRM) software application which is used to keep track of client and prospect details in a single database that can be shared by multiple users. It integrates with Microsoft Word, Excel, Outlook, Google Contacts, Gmail and other popular applications in order to generate and track communications with the contacts maintained in ACT!. It is developed by Swiftpage and has a user base of over 2.8 million registered users.
According to a 2013 CRM Switch survey, Act! was the fifth-most-popular CRM software application amongst US businesses, and the fourth-most-popular amongst companies with less than 100 employees. It was also ranked as the second-most-popular CRM solution in Capterra's 2013 Top CRM Software Infographic.
Act! is available in English (US, UK, Canada, Australia, New Zealand), French, and German, and is sold through international resellers and Act! Certified Consultants.
As of 2016, there were three editions of Act!:
Act! Features include contact, company and opportunity management, a calendar, communication tools, the ability to track prospective customers, "dashboards", reports, and the ability to synchronize data from other applications or other Act! users over the web. The software allows multiple users to access the same data simultaneously and can interface with popular word processing, spreadsheet, and email software. It features a variety of "dashboards" which are graphical representations of key activity that allows users to spot new business opportunities, and can generate a wide variety of statistical reports.
Act! has hundreds of active certified consultants globally. A number of third-party companies develop add-on products using Act!'s software development kit that expands the functionality of the software.
Act! can be accessed from Windows desktops (XP and later) with local or network shared database; synchronized to laptops or remote officers; Citrix or Remote Desktop; Web browsers (Premium only) with self or SaaS hosting; smartphones and tablets via HTML5 Web (Premium only); smartphones and tablets via sync with Handheld Contact
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