AT&T Network Systems
 |
|
| Private | |
| Industry | Technology |
| Predecessor | Lucent Technologies |
| Founded | 2000 |
| Headquarters | Santa Clara, California, United States |
|
Area served
|
Worldwide |
|
Key people
|
Kevin J. Kennedy (CEO) Dave Vellequette (CFO) |
| Products | Network equipment for businesses |
| Revenue |
 $4.371 billion (FY 2014) |
 $197 million (FY 2014) |
|
|
$ 298 million (FY 2014) |
|
| Total assets |
$7.234 billion (FY 2014) |
| Owner | |
|
Number of employees
|
11,701 (Sep 2015) |
| Subsidiaries | Avaya Government Solutions |
| Website | avaya |
Kevin J. Kennedy (CEO)
Avaya (/əˈvaɪ.ə/) is an American multinational technology company headquartered in Santa Clara, California which specializes in Internet telephony, wireless data communications and customer relationship management (CRM) software. It serves organizations at over one million customer locations worldwide, with operations divided globally into five regions, and is number 101 on Forbes' list of America's largest private companies.
In 1995 Lucent Technologies was spun off from AT&T, and Lucent spun off units of its own in an attempt to restructure its struggling operations.
In 2001 the Mark Avaya Interaction Center for customer relationship management began, enabling businesses to draw multi-platform call centers to multimedia, multi-site contact centers. The following year, Avaya IP Office and the Avaya Unified Communication Center were introduced. A proposed "converged communications" road map focused on the role which applications would play in making communications improve business performance, and the company managed the communications networks for FIFA World Cup games in Japan and Korea.
In 2003, Avaya MultiVantage communications applications (integrated with Avaya Communications Manager), were introduced. The following year, Avaya's Contact Center Express (the first multimedia contact center designed for medium-sized businesses) was introduced. In 2005 Avaya Voice Portal 3.0 (later Avaya Aura Experience Portal), the company's first software-only voice over IP application platform (IVR plus other automated channels), was introduced. Voice Portal followed the Conversant IVR and Avaya Interactive Response (AvayaIR) IVR as the core of the Avaya Aura Call Center Solution.
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Wikipedia