24 7 inc
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| Private | |
| Industry | Information Technology services |
| Predecessor | 24/7 Customer Service |
| Founded | April 2000 |
| Headquarters | Campbell, California, USA |
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Key people
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PV Kannan, CEO S. Nagarajan, COO (Co-founders) |
| Products | [24]7 Active Share, [24]7 Chat, [24]7 Digital Chat Agents, [24]7 Messaging for Facebook Messenger, [24]7 Speech, [24]7 Virtual Agent, [24]7 Personalization, [24]7 Predictive Search Bidding |
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Number of employees
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12000 |
| Website | www |
[24]7 (full company name 24/7 Customer, Inc.) is a customer experience software and services company headquartered in Campbell, California.
[24]7 was founded in April 2000 by P.V. Kannan and Shanmugam Nagarajan. Kannan previously founded Business Evolution, a software company, which was acquired by Kana Software in 1999. The company is headquartered in Campbell, California. Other offices are located in Toronto, London and Sydney. [24]7 has customers in the financial .
In 2003, [24]7 was privately funded in part by Michael Moritz and his venture capital firm Sequoia Capital. The total venture funding was estimated at about $22 million. The company was profitable by the end of 2003.
In February 2012 a deal was announced in which [24]7 and Microsoft would combine technologies for natural user interfaces (NUIs) and data analytics at cloud scale. Microsoft made an equity investment and transferred about 400 employees of the former Tellme Networks to [24]7. At the same time, [24]7 acquired the call center automation developer Voxify, which had been based in Alameda, California, and was funded by investors such as Intel. In 2012 the company rebranded its business, adopting a new logo dropping the word "Customer" and putting square brackets around the "24". In January 2013 it announced it would market some internally developed software products for combining chat with analytics.
In May 2013 the company announced the acquisition of social commerce firm Shopalize for an undisclosed amount of money. [24]7 was also listed on Forbes list of America's Most Promising Companies in 2013.
In November 2014, [24]7 acquired IntelliResponse, a provider of digital self-service technology including virtual agent solutions.
In August 2015, [24]7 acquired Campanja, a leading Search Engine bidding platform with offices in Stockholm, London, Palo Alto, Chicago and New York, adding realtime marketing capability to the [24]7 offering.
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Wikipedia