Professional communication

Professional communication, encompasses written, oral, visual and digital communication within a workplace context. This discipline blends together pedagogical principles of rhetoric, technology, software, and learning theory to improve and deliver communication in a variety of settings ranging from technical writing to usability and digital media design. It is a new discipline that focuses on the study of information and the ways it is created, managed, distributed, and consumed. Since communication in modern society is a rapidly changing area, the progress of technologies seems to often outpace the number of available expert practitioners. This creates a demand for skilled communicators which continues to exceed the supply of trained professionals.

The field of professional communication is closely related to that of technical communication, though professional communication encompasses a wider variety of skills. Professional communicators use strategies, learning theory, and technologies to more effectively communicate in the business world.

Successful communication skills are critical to a business because all businesses, though to varying degrees, involve the following: writing, reading, editing, speaking, listening, software applications, computer graphics, and Internet research. Job candidates with professional communication backgrounds are more likely to bring to the organization sophisticated perspectives on society, culture, science, and technology.

Professional communication draws on theories from fields as different as rhetoric and science, psychology and philosophy, sociology and linguistics.

Much of professional communication theory is a practical blend of traditional communication theory, technical writing, rhetorical theory, adult learning theory, and ethics. According to Carolyn Miller in What's Practical about Technical Writing? she refers to professional communication as not simply workplace activity and to writing that concerns "human conduct in those activities that maintain the life of a community." As Nancy Roundy Blyler discusses in her article Research as Ideology in Professional Communication researchers seek to expand professional communication theory to include concerns with praxis and social responsibility.

Regarding this social aspect, in "Postmodern Practice: Perspectives and Prospects," Richard C. Freed defines professional communication as

A. discourse directed to a group, or to an individual operating as a member of the group, with the intent of affecting the group's function, and/or B. discourse directed from a group, or from an individual operating as a member of the group, with the intent of affecting the group's function, where group means an entity intentionally organized and/or run by its members to perform a certain function....Primarily excluded from this definition of group would be families (who would qualify only if, for example, their group affiliation were a family business), school classes (which would qualify only if, for example, they had organized themselves to perform a function outside the classroom--for example, to complain about or praise a teacher to a school administrator), and unorganized aggregates (i.e., masses of people). Primarily excluded from the definition of professional communication would be diary entries (discourse directed toward the writer), personal correspondence (discourse directed to one or more readers apart from their group affiliations), reportage or belletristic discourse (novels, poems, occasional essays--discourse usually written by individuals and directed to multiple readers not organized as a group), most intraclassroom communications (for example, classroom discourse composed by students for teachers) and some technical communications (for example, instructions--for changing a tire, assembling a product, and the like; again, discourse directed toward readers or listeners apart from their group affiliations)....Professional communication...would seem different from discourse involving a single individual apart from a group affiliation communicating with another such person, or a single individual communicating with a large unorganized aggregate of individuals as suggested by the term mass communication (Blyler and Thralls, Professional Communication: The Social Perspective, (pp. 197-198).

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