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Social Seating is a type of social networking service that allows users to choose their seatmates based on their personal preferences and social network profiles. Social seating is a system that uses data from Facebook, LinkedIn, Twitter and other social networks, to allow users to look at people with similar interests and then book a seat accordingly. Social seating is an opt-in system, meaning that passengers or clients of a service that implements a social seating program will not have their information pulled unless they willingly agree to it. Social seating is currently available with a few airlines, notably KLM and Malaysia Airlines, and also for music events via Ticketmaster.
Social Seating can be used for various industries including flights, trains, theaters, sport events etc. In the flight industry, airlines use this technology to allow their customers to choose potential flight partners based on personal information gathered from social networks such as Facebook, LinkedIn, or Twitter. For example, with KLM's Meet and Seat program, passengers are able to go into the system a minimum of forty eight hours before their flight departs to edit their profile, browse the profiles of other passengers, and view a seating map showing where other people who have opted in are sitting. There are different levels of social integration, however, as other companies, such as the Hong Kong-based Satisfly, allow passengers to submit what "mood" they are in with regards to whether they want to talk to who is sitting next to them, chat casually, listen to music alone, or even sleep. This technology can give potential travelers more control over where they sit and how they interact with people on their flights. For instance, sales professionals can determine their flight based on the passengers, allowing businesses to gain potential customers by situating themselves on a plane to make sales pitches. In addition, airlines can use the information provided by these systems to have more personal relationships with their passengers through their access to information such as upcoming birthdays and anniversaries.
This technology is currently predominantly being used for airlines, however, Eran Savir, the founder of social seating service SeatID, has stated that this is only the first step and that he hopes that this technology will continue to spread to theaters, sporting events, trains, and any other services in which people book seats. One instance of this is the popular ticket-buying service Ticketmaster. In 2011 the company expanded its service to allow users to tag where they are sitting at events and to share that information with their Facebook friends so that they can pick seats close to where they are sitting. In 2012 Ticketmaster took this a step further by adding a new app which can recommend nearby concerts based on what artists a user listens to based on what they are listening to on services such as Spotify and Rdio.
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